Customer Service

Firelight will close for business on Friday 22 December 2017 and reopen again on the 8th January 2018.

See delivery cut-off dates and plan in advance as it is best that you ensure that your order is placed beforehand as the courier services are normally inundated during the festive season.

If not, please note that we can’t not guarantee delivery dates and time on deliveries. We will always try our best but it will depend on the couriers.

Whether you wish to place an order, request product information, or solve a particular problem, you may contact us by:


0800 330 013 (for information) (Orders – please don’t leave a phone message for orders, it will not be processed unless it is received either in writing or placed online).

Opening hours:
Monday through Friday, 9:00 am to 4:00 pm Pacific Time. We make every attempt to respond quickly to your concerns; we are a small company with a limited staff, and occasionally cannot keep up with all customer requests. We hope you will be patient as we continue to upgrade our service to you.

Frequently asked questions-click on any topic 

Firelight Glass collects customer information to fulfil orders and to notify customers of product introductions and special offers. We do not sell or share customer information with any third party. Read more

We ship orders on the following business day. Read more

Firelight Glass guarantees your satisfaction. If your purchase is damaged in any way or we have sent you the wrong product accidentally, you may return the parcel for replacement or a full refund given that it is returned unused. If you decide that the item you received is not what you wanted you can return it at your own cost and be advised that refund will be excluding shipping costs to you in the first instance. We therefor advise that you choose carefully when you order online.  We are proud members of the Auckland Chamber of Commerce; no customer has filed a complaint about us in our eighteen years of business.

We completely guarantee the security of this Web site. Shopping online through our secure server is one of the safest ways to shop, and should you ever have any problems at all, we promise to resolve everything to your satisfaction.

Thank you for shopping at Firelight Glass!  For more information see our Privacy Policy page.