Shipping


Courier Rates within New Zealand

Shipping will be automatically calculated at checkout when you type in your address.

Our items are either very heavy or very delicate and therefore we make considerable effort to ensure they are packaged and shipped to reach you quickly and in perfect condition.  

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  • We ship to anywhere in New Zealand.
  • Where possible we aim to dispatch orders within 1 working day from our Auckland based location (orders made on Friday will ship Monday).
  • Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business.  
  • We can't do any time deliveries - couriers will collect and deliver when they are in the area.
  • Please provide your physical address for shipping as we cannot deliver to PO boxes
  • Orders are shipped by Courier Post, unless other service is requested which will incur an extra cost to the customer.
  • In general Courier Post service's delivery to your door will take no more than 2-3 working days following dispatch to North Island addresses (some deliveries to regional, rural delivery addresses will usually take one to two days longer) and 3-7 working days for South Island addresses and South Island Rural addresses.  Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
  • Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
  • Days around Public Holidays and Valentine's day; Mother's and Fathe's day is usually causes couriers to be extremely inundated so please ensure you place your orders early. See 'Peak Period Delivery' for more information.  We appreciate your patience.

Let's get it right the first time

  • Deliveries are by signature:  Please help us to do a perfect delivery for you by checking that someone is at home or work to receive your delivery.
  • If no-one is home a calling card will be left. If you choose to have it delivered by non-signature please note that Firelight will not take responsibility for any loss or damage to your parcel.
  • Sorry, we are unable to ship orders to customers overseas

IMPORTANT NOTE: You should select the correct shipping options or your order may not be fulfilled and your money will be refunded:-

Every 5kg incur another $10 where it comes to the heavy boxes of lamp oil or fuel cells.

  • We will email you first in case you'd prefer to add an online payment to make up for the shortfall.
    • If your address is rural; or
    • Your parcel for your order is too be heavy.  
  • Auckland - (In order to receive you within the same week as you've placed your order)
    • Auckland Overnight - must order before 3pm (Monday to Thursday only) 
    • Auckland Saturday Delivery- order before 3pm Friday night and specify in Instructions that you want your order to be delivered on a Saturday.
    • Auckland Rural delivery - must order before 3pm (Monday to Thursday only).  See 'Rural Delivery' for more information.
  • North Island - (In order to receive you within the same week as you've placed your order)

Please note: Some suburbs and regional towns will not be serviced by standard couriers. The parcels are passed onto NZ Post and will be delivered by a rural driver.

Some rural drivers don't deliver every day and this is why we can't pinpoint a delivery date.

  • South Island - (In order to receive you within the same week as you've placed your order)
    • South Island Overnight delivery - Order before 3pm (Monday to Wednesday only)  NZ $10.00 per each parcel weigh up to 5kg each
    • Rural delivery - (allow 3-5 days for delivery) - Click here to check if rural.  See 'Rural Delivery' for more information.
    • Saturday delivery to major cities  Order before 3pm FridayClick here to see if your address is serviced on a Saturday
  • Rural Delivery

Please allow for at least 3-7 working days from dispatch for delivery. In these areas we cannot guarantee a delivery date. Some suburbs and regional towns will not be serviced by standard couriers.

The parcels are passed onto NZ Post and will be delivered by a rural driver. Some rural drivers don' deliver every day and this is why we can't pinpoint a delivery date.

  •  Peak Period Delivery

In peak periods such as Christmas we will endeavour to have your parcel delivered on the requested delivery date, however due to courier delays and circumstances outside of our control we cannot guarantee delivery dates at these times of year. Peak periods are Valentine's Day, Easter, Mother's Day, Father's Day and Christmas. 

In the month of December we can't not guarantee delivery dates and time deliveries. We will always try our best but it will depend on the couriers.

  • If you have not received your order within two weeks, or if you have any other questions regarding your transaction, please contact us at admin@firelight.co.nz  

Please be sure to provide your name, email address, and the date of your purchase when requesting an update. We answer emails Mon-Fri during business hours. Please be patient when requesting information over the weekend.

  • Damages
    • Goods damaged in transit will be replaced at no cost to you.  Return the parcel complete for replacement within 7 days of invoice date.  Freight charges may apply.  
  • Guarantee
    • Candles are crafted within the limits of the arts represented.  Candle reservoirs are guaranteed with the exception of damages by misuse or abuse.  We will replace candles found defective in materials and/or workmanship. 
  • Packaging and Delivery Within New Zealand
    • Depends on location.  Please ensure you enter the correct address.

Thank you for shopping at Firelight Candles and having such great taste in candles!

For more information see our Customer Service or Returns page.